FAQ's About Pirani Life's Sustainable Products

If you have any other questions, please feel free to fill out our contact us from.

The Pirani Party Tumbler can hold 16 oz, 475 mL of your preference. That is an equivalent to 2 cups, a bottle of water or a pint of goodness.

Keeps drinks ice cold 12+ hours!

Yes, a leak-proof lid is included!

Lids are leak proof which makes them airtight!  Be sure to keep flap open when pressing lid on/ taking lid off of tumbler.

DO THIS IN THE SINK - Put a tablespoon or two of baking soda in first, then a half a cup of cheap household vinegar, and watch it bubble up. Wait for the foaming action to subside.  Swirl the mixture around making sure all stained areas are covered with mixture.  Let it sit for 5-10 mins.  Then pour it out and rinse with tap water thoroughly. Let dry before refilling.

How to Remove Coffee Stains

You bet your bottom dollar! What kind of tumbler do you think this is!? We do recommend you place your lids on the top rack of the dishwasher.

The double wall vacuum insulation will protect the liquid inside of your Pirani Party Tumbler and will not freeze. If you are looking for a colder drink, put some ice cubes inside and notice they will still be there at the end of the party!

A bottle brush is the recommended way, but a soft side of the sponge and a rag can be just as good.

The Pirani logo is a sperm whale (modelled after a piece of driftwood artwork that we had hanging in our living room when we created Pirani Life :)

There are 13 pieces total that make up the whale and stand for 7 continents, 5 oceans, 1 PLANET!

Marcello Pirani was a German physicist that invented a vacuum gauge, which is one of the main tools used during manufacturing of the Pirani Party Tumbler. (a.k.a. Brandegee, our co-founder, is a huge science dork)

We've got lots of goodies in the works. If you sign up for our newsletter (at the bottom of our page), you'll be the first to hear about it!

YES! We use safe, certified food grade BPA and phthalate free materials.

YES! The Pirani Party Tumbler will keep your drinks hot up to 6 hours. Be careful and wait until drinks cool to a drinkable temperature.

And a little secret, if you bring this to most coffee shops, they will always pour more AND give you a discount!

Shipping Policy

We ship to most countries around the world 🌎

Please contact us at support@pirani.life or see our return policy below.

Standard Shipping can take between 2-6 days. Most orders of $75 or more will automatically be shipped 2 day express.

Returns and exchanges

After 3 years of business and only 3 returns, we’re not too worried about you not loving your Pirani tumbler! We are in the business of sustainability. The last thing we want is our product to end up in a landfill. If would like to report a defect with your product or are unhappy with your purchase, our customer service team is here to work with you to find a solution. You may return the product for ANY reason within 30 days of purchase date for a full refund as long as the tumbler is returned is the same condition it was received and in original packaging.
***Shipping will not be refunded for VYD orders.***

All returns can be shipped to:

Pirani Life, Inc.
89 Thompson Street
Unit K
Asheville, NC 28801
(Please email proof of tracking to support@pirani.life)

Customers assume the responsibility for returns. Refunds will be issued in the original payment method following receipt of the returned product as authorized by our customer service team.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can 5-10 business days for your bank or credit card company to process and post the refund too.


Lost or Stolen Packages

Unfortunately, Pirani Life cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding! Here are a couple of ways you can track down your package:

Please Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.

If the package still does not show up, please call USPS to file a claim.