SHIPPING & RETURNS
OUR SHIPPING POLICY
We want to get you your Pirani® as soon as possible. That’s why we make every effort to process your order quickly so you can put your gear to good use sooner. Pirani offers free UPS Ground shipping on qualified orders $50.00 and up shipped in the contiguous United States only. We do not ship to U.S. territories outside of the contiguous United States (including American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.)
Reminder: All customized products will require additional processing time.
SHIPPING OPTIONS & RATES
We've made every effort to get your orders processed and shipped faster. Premium and Express orders should be placed by 12:00 PM CT for quickest delivery. Expedited orders placed after 12:00 PM CT will require an additional business day for processing. This excludes weekends and holidays. All "Delivery by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice. UPS expedited options may not be available in all areas.
The following shipping options are available to you, but may be limited by product purchased or your local delivery options. Note that we are not currently offering expedited shipping on any of our customized products, and customized products are not currently eligible to be shipped via SurePost to AK, HI, PO Boxes, or APO/FPO addresses.
|Ground||Contiguous U.S. orders $40.00 and up||2-5 business days||Free|
|Ground||Contiguous U.S. orders under $40.00||2-5 business days||$10|
|Premium||Contiguous U.S. orders selecting Premium service at checkout||2-3 business days||$20|
|Express||Contiguous U.S. orders selecting Express service at checkout||1-2 business days||$30|
|UPS SurePost||Orders to Alaska and Hawaii $40.00 and up||18-45 business days||Free|
|Ground||Orders to Alaska and Hawaii||3-5 business days||$15|
|UPS SurePost||Orders to P.O. Boxes $40.00 and up||2-10 business days||Free|
|UPS SurePost||Orders to P.O. Boxes under $40.00||2-10 business days||$10|
|UPS SurePost||Orders to APO and FPO military addresses $40.00 and up||18-45 business days||Free|
|UPS SurePost||Orders to APO and FPO military addresses under $40.00||18-45 business days||$10|
Please note: Pirani.life orders weighing 500 lb or greater may be converted from a parcel delivery service to a palletized 'Less than Truckload' (LTL) delivery. Customers will be contacted by the LTL carrier to schedule a delivery. During peak shipping seasons, the weight threshold may vary based upon parcel network constraints.
Pirani and UPS will not be shipping or delivering on the following dates in 2023. Please note shipping estimates will begin the following business day.
- New Year’s Day - January 1, 2023
- Easter Sunday - April 9, 2023
- Memorial Day - May 29, 2023
- Independence Day - July 4, 2023
- Labor Day - September 4, 2023
- Thanksgiving Day - November 23, 2023
- Christmas Day - December 25, 2023
- New Year’s Day - January 1, 2024
CONTIGUOUS UNITED STATES
Pirani uses UPS Ground and USPS service on all shipments within the contiguous United States unless otherwise noted or an expedited option is selected by the customer. Please allow 1–7 business days for processing and an additional 1–4 business days for your order to arrive based on your location and products ordered. Look for a shipment tracking number via email when your order has been processed. To check your order status, contact firstname.lastname@example.org
SHIPPING TO A PO BOX
Pirani ships UPS Ground within the continental U.S. & Alaska & Hawaii. We offer UPS SurePost option if you wish to ship to a PO Box. Please select UPS SurePost as your shipping option in checkout. Not all products are eligible to ship to a PO Box's.
ALASKA AND HAWAII
Shipments to Alaska or Hawaii are available to be shipped via UPS SurePost or UPS Ground. UPS SurePost is free for orders $50.00 and up and will arrive within 18-45 business days due to the distance. Orders under $40.00 will incur a $10.00 shipping charge. To get your package within 3-5 business days, UPS Ground is available for $15.00, and may incur an additional shipping charge based on weight or insured value of the package. If that happens, we’ll inform you of the new shipping charge before processing your order. Look for a shipment tracking number via email when your order has been processed.
Promotional shipping (e.g., free shipping) is only applied to orders shipped within the contiguous United States and does not apply to Hawaii or Alaska.
For questions on international shipping, please contact email@example.com
OUR RETURN POLICY
We want to be sure you’re as happy with your Pirani products as we are. If you’re not satisfied with your purchase, we offer free returns for a refund within 60 days* of your purchase, provided it has not been customized, is unused and is still in its original packaging, and it meets the remaining eligibility criteria outlined below. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.REQUEST A RETURN
Any approved warranty exchanges must be requested separately. For more information on our warranty policy and submitting a claim visit our warranty page.
INS AND OUTS OF THE PIRANI RETURN POLICY
To be eligible for a free return, the following criteria must be met:
All returns must be related to a pirani.life order.
All merchandise must be non-customized, unused, undamaged and returned in its original packaging.
Pirani does not offer returns on Pirani products purchased outside of Pirani.life. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
All returns must have a packing slip provided.
All returns must be dropped off at a UPS drop-off point unless otherwise notified.
*Please note: orders placed between 11/1/23 through 11/30/23 are eligible to be returned within 60 days of original purchase. All other orders are eligible to be returned within 30 days of purchase.
Please allow up to 10 business days for your refund to be processed. Times may increase during peak holiday periods. Refunds will be returned to the original form(s) of payment used for the purchase. If you used multiple forms of payment, your refunds will go back to all payment methods used. Pirani does not offer store credit or gift cards in exchange for returned products unless a Pirani provided merchandise credit was applied to the original purchase. Pirani does not accept returns on customized product.
A return material authorization ("RMA") number is required for all returns, which is generated within the Returns portal. If you choose to return your product by methods other than the free UPS shipping, option, you will still need to obtain the RMA number prior to shipping the product back to Pirani.
Any shipping costs from the original order and any additional return shipping costs are non-refundable.
Orders shipped to an APO/FPO address are not eligible for free return shipping.
For exchanges, please return your item(s) for a full refund and place a new order on Pirani.life for the correct item.
Pirani does not price match with dealers or competitors.
SHIPPING YOUR RETURN
We recommend the following guidelines when shipping your return:
Pack your item securely to ensure there is no damage to the returned product during transit.
You may use the original product packaging or your own. Please make sure any reference to old tracking numbers is completely removed.
Insert any related paperwork inside your box. This can include your RMA # or original order number. Please DO NOT write your order number directly on the product; this may disqualify you from receiving your refund.
Securely attach your return label to the package. You will receive your prepaid shipping label once you submit your return
Ship your return based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.
If you choose to use your own shipper, please include original order information or the return RMA number inside the box (do NOT write directly on the product). We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional return shipping costs are non-refundable.