I bought the cup on a wimp. My wife broke the tab off of the lid trying to clean it. I ordered a new lid. It was delivered quickly with lots of communication! Thank you. My only small complaint is the new lid wants to pop off when I put ice in the cup. The original lid did not do that. Not sure what is going on. But, I still love the product.
Hi David, Glad to hear you love the tumbler and sorry to hear about the lid issue! Please email us at firstname.lastname@example.org so that we can get you a complimentary replacement. The new lid is air tight, so the flip must be lifted to take on and off the tumbler. Perhaps that will help resolve the issue? Let us know at email@example.com !